Reaching every employee with the right information at the right time – when they need it most
“The firm has seen success during these last few months of the COVID-19 pandemic.” According to Kyle. “We’ve used Sparrow as a hub for COVID-19 communications. It provides employees constant updates on what we’re doing as an organization, sharing resources for mental health, and tips on how to stay healthy, safe, and productive.” For many organizations, this crisis has put internal communications and change management processes to the test. By embracing the Sparrow platform, Field Law has been able to implement internal communications best practices and help mitigate some of the fears the pandemic has caused.
In addition to COVID-19 updates, Sparrow is used to provide regular updates on what Field Law is doing from a technology standpoint. In the legal industry a lot of work is done in person, so the transition to remote working created a challenge for Field Law. Collaboration tools were rolled out quickly to all Field Law partners within a few days, and video conferencing technologies were adopted as a result of the COVID-19 crisis. Without a tool like Sparrow, the ability to inform people of these changes and make materials, such as quick reference guides, easily accessible, would have been extremely difficult to execute.
As with any good internal crisis communication strategy, Field Law has balanced formal communications with some lighthearted outreach. It’s been recently discovered that many at Field Law are watching Tiger King to get them through these tough days!