Effective date: May 29, 2025

To support the delivery of our Services, Sparrow Connected Inc (“Sparrow”, “the data processor”, “we” or “our”) use third party data processors (“Subprocessors”) to provide services to our customers. In order to provide this service Subprocessors are provided access to customer content and personal information. Subprocessors are evaluated and required to follow the same level of security, privacy and confidentiality requirements and are bound by written agreements.

This Subprocessor list is effective from June 2, 2025.

This page provides important information about the identity, role and location of our Subprocessors. For further details, please read our Data Processing Addendum.

As Subprocessors change, this list is updated.

If you have a concern, complaint or questions, you can reach out to privacy@thoughtexchange.com.  This address will always go directly to our Data Privacy Officer.

 

Entity Name

Subprocessor Role

Countries

Microsoft Azure Inc

Cloud Service Provider

Canada, USA

Google Cloud Platform

API, Firebase App Notifications

USA

Sendgrid

Email Notifications

USA

Twillio

SMS Notifications

USA

HubSpot

Customer Support and Knowledge Base Platform,
Customer CRM

USA

Gainsight

Customer Support, Data Analytics

USA

Salesforce

Customer CRM

USA

Zendesk

Customer Support

USA

Slack

Customer Support

USA

TinyMCE

WYSIWYG HTML editing and Spell Checking

USA

TinaCMS

Content management for portal pages

Canada

Readable

Reading and comprehension analysis

UK

Domo

Data Analytics

Canada

Okta Auth0

Single Sign On Service

United States

 

Questions or concerns?

Please feel free to contact us if you have any questions about Sparrow Connected's Security, Privacy Policy or practices.