By Julie Ford on May 16, 2023
3 minute read

Top 12 Developments Reshaping Employee Engagement 

As we reach the halfway mark of 2023, it's fascinating to observe how internal communications trends have continued to shape the way organizations communicate and engage with their employees. With technological advancements and changing workforce demographics, the internal communications landscape is constantly evolving.  

Let's take a look at 12 of the top trends that have emerged so far this year:  

1. Hybrid Workforce Communication 

The rise of hybrid work environments, combining remote and in-person work, has significantly impacted internal communications. Organizations have been focused on implementing strategies and tools that foster effective communication among dispersed teams. This includes leveraging collaboration platforms, video conferencing tools, and project management software to facilitate seamless communication and ensure all employees feel connected and included.  

2. Video-First Communications 

In 2023, video has become the preferred medium for internal communications. Organizations are increasingly utilizing video messages from leadership, virtual town hall meetings, and video updates to engage and inform their employees. Video offers a more personal and engaging way to convey messages, ensuring that important information is effectively communicated and understood.  

3. Real-Time Feedback and Pulse Surveys

Continuous feedback and pulse surveys have gained significant traction in internal communications. Organizations are embracing real-time feedback mechanisms to gauge employee sentiment, identify concerns, and make informed decisions. Pulse surveys provide a quick and convenient way to gather feedback on various topics, helping organizations address issues promptly and enhance employee engagement.  

4. Mobile-First Communication

Mobile devices have become an integral part of our lives, and internal communications has adapted accordingly. With the majority of employees owning smartphones, organizations are leveraging mobile apps and responsive communication platforms to deliver relevant and timely information directly to employees' mobile devices. This ensures that employees can access critical updates and engage with company communications anytime, anywhere.  

5. Focus on Employee Advocacy 

Organizations are recognizing the power of employee advocacy in building trust and credibility. Internal communication teams are encouraging employees to become brand ambassadors, sharing company news and updates on their personal social media channels. Employee advocacy programs help amplify the organization's reach, enhance brand reputation, and foster a sense of pride and belonging among employees.  

6. Data-Driven Insights 

Internal communications teams are increasingly relying on data and analytics to gain insights into employee engagement, content performance, and communication effectiveness. By leveraging data, organizations can tailor their internal communications strategies, deliver personalized content, and measure the impact of their initiatives. This data-driven approach allows organizations to continuously improve their internal communication efforts.  

7. Transparent and Authentic Leadership Communication

In 2023, there has been a growing emphasis on transparent and authentic leadership communication. Employees expect open and honest communication from leaders, especially during times of change or uncertainty. Leaders are leveraging various channels, such as executive blogs, live Q&A sessions, and virtual town halls, to connect directly with employees and build trust through transparent and authentic communication.  

As we move forward into the second half of 2023, these upcoming trends are expected to continue shaping the internal communications landscape. Organizations that embrace these trends and adapt their strategies accordingly will be better equipped to foster employee engagement, enhance collaboration, and create a positive and inclusive workplace culture.  

8. More Personalized Communications

In 2023, internal communications will continue to become more personalized, enabling organizations to deliver more relevant content to their employees. Personalization will involve using data and analytics to understand employee behavior and preferences, allowing internal communication teams to tailor messaging to individuals or groups. This will lead to higher engagement levels and increased employee satisfaction.  

9. Increased Use of AI-Powered Chatbots

AI-powered chatbots will become more prevalent in internal communications in 2023. These bots will be able to provide quick and efficient responses to employee inquiries, saving time and increasing productivity. They will also be able to provide personalized recommendations based on employee data, helping employees to stay informed and engaged.  

10. Greater Emphasis on Employee Well-Being

Employee well-being will be a key focus of internal communications in 2023. Organizations will prioritize mental health and wellness initiatives, promoting work-life balance, and encouraging self-care practices. Internal communications will play a vital role in educating employees about these initiatives and providing resources to support their well-being.  

11. Increased Focus on Diversity, Equity, and Inclusion

In 2023, internal communications will play a significant role in promoting diversity, equity, and inclusion (DEI) in the workplace. Organizations will prioritize DEI initiatives, and internal communication teams will help to educate employees on the importance of DEI and provide resources to support a more inclusive workplace culture.  

12. Greater Collaboration Across Departments 

Collaboration across departments will become more important in internal communications in 2023. Internal communication teams will work closely with other departments, such as HR, marketing, and IT, to ensure messaging is consistent across the organization. This collaboration will help to create a more cohesive and integrated workplace.  


In conclusion, the internal communications landscape will continue to evolve in 2023, with a greater focus on personalization, technology, employee well-being, diversity, equity, and inclusion, and collaboration. These trends will help organizations to create more engaging and productive workplaces, ultimately leading to greater success and growth. 

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