Strong communication channels ensure that employees are well-informed, engaged, and prepared to deliver exceptional service.
More posts from
Julie Ford
Benefits of Using an Omnichannel Internal Comms Platform for Your Insurance Company
Internal communication plays a critical role in ensuring that your teams—whether in claims processing, customer service, or sales—are aligned and informed...
5 Essential Tips for Change Comms in the Oil and Gas Industry
The oil and gas industry is no stranger to change. Whether it’s new regulations, operational shifts, mergers, or evolving market conditions, change is con...
5 Internal Comms Lessons Municipalities Can Learn from Other Industries
Internal communication in municipalities comes with unique challenges.
7 Essential Questions for Retail Internal Comms Pros to Ask About Their Strategy
In retail, internal communications are particularly challenging, especially when a large percentage of your workforce is deskless.
How Hybrid Insurance Companies Can Gamify Internal Comms to Boost Engagement
The shift to a hybrid workforce has brought both opportunities and challenges to insurance companies.
10 Ways to Use AI in Internal Comms Beyond Content Creation (Prompts Included)
AI is advancing the internal communications profession, offering much more than just content creation capabilities.
Four Ways AI is Shaping the Future of Municipal Internal Communications
In municipal internal communications, taking the lead isn't merely about sustaining the pace; it's about pioneering progress. The key to this leap forward...
Why Effective Internal Communication is a Retailer’s Best Asset
In the retail Industry, where every interaction counts, communication is more than just exchanging words—it’s the backbone of successful customer experien...